bs96 Privacy Policy

Who Operates bs96

bs96 is an online casino and sports betting platform serving Malaysian players at bs96.cam. When you create an account, make a deposit, or contact our support team, bs96 acts as the data controller — meaning we decide how and why your personal information is processed.

If you have questions about this policy at any time, our 24/7 Live Chat support can direct you to the right team, or you can reach us through the contact details listed at the end of this document.

Data We Collect

bs96 collects only what is necessary to operate the platform, comply with applicable regulations, and keep your account secure. The table below summarises the main categories.

We do not collect sensitive categories such as racial origin, religious beliefs, or health data unless you voluntarily disclose them while seeking support for responsible gaming concerns.

Why We Use Your Data

Running Your Account

Your identity and contact data let us create and secure your bs96 account, process deposits (minimum RM20) and withdrawals (minimum RM130, processed within 27 minutes), and deliver the 180% welcome bonus up to RM225 correctly to the right account.

Regulatory Compliance

Financial regulations require us to verify player identities before the first withdrawal. We use the KYC documents you submit — National ID Card, Passport, or Driving Licence — to run these checks. The review process is completed within 12 hours of submission.

Platform Security

Technical data such as IP addresses and login timestamps help us detect unusual sign-in patterns, prevent account takeovers, and block fraudulent transactions before they affect your balance.

Personalisation & Promotions

Usage data allows bs96 to surface games that match your play style and to send bonus notifications that are relevant to your activity. You can opt out of promotional messages at any time through your account settings.

Responsible Gaming Monitoring

We monitor play patterns to identify signs of problem gambling. If our system flags a concern, a support agent may reach out through Live Chat. This is never used for marketing purposes.

Legal Basis for Processing

Every processing activity at bs96 rests on one of these grounds:

• Contract performance — processing needed to deliver the service you signed up for (account management, payments, gameplay).
• Legal obligation — KYC checks, anti-money-laundering requirements, and fraud prevention mandated by regulation.
• Legitimate interest — platform security, analytics to improve the product, and responsible gaming monitoring.
• Consent — marketing communications and optional personalisation features. You may withdraw consent at any time.

Sharing with Third Parties

bs96 does not sell your personal data. We share it only where strictly necessary:

• Payment processors — Touch 'n Go eWallet, DuitNow, FPX Online Banking, and Bank Transfer partners process transaction data to move funds in and out of your account.
• Game providers — Pragmatic Play, Sexy Gaming, Ezugi, Habanero, and JDB receive a session token to load games securely; they do not receive your name or financial details.
• Identity verification services — third-party KYC partners check documents you submit during the verification process.
• Regulatory authorities — we may be required by law to disclose data to relevant authorities upon valid legal request.

All third parties are contractually bound to use your data only for the purpose stated and to apply security standards equivalent to our own.

How Long We Keep It

When the retention period ends, data is securely deleted or anonymised so it can no longer be linked back to you.

Your Rights

As a bs96 player, you have the following rights over your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information on your account.
• Erasure — request deletion of your data, subject to our legal retention obligations.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your data in a structured, machine-readable format.
• Object — opt out of processing based on legitimate interest, including direct marketing.
• Withdraw consent — revoke any consent you previously gave without affecting past processing.

To exercise any of these rights, contact us via 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we action a request.

Cookies & Tracking

bs96.cam uses cookies and similar technologies to keep you logged in, remember your language and game preferences, and measure how players navigate the site so we can improve it.

Types of Cookies We Use

• Essential cookies — required for login sessions, security tokens, and payment flow. These cannot be disabled without breaking the site.
• Analytics cookies — anonymous data on page views and click paths. No personally identifiable information is included.
• Preference cookies — store your chosen game filters, display settings, and notification preferences.
• Marketing cookies — used only if you have given explicit consent. You can withdraw this via account settings.

Your browser settings can be used to block or delete cookies. Note that disabling essential cookies will prevent you from accessing your bs96 account.

Keeping Your Data Secure

bs96 applies industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive fields including passwords and financial identifiers.
• Role-based access controls — staff can only access the data their role requires.
• Regular security audits and penetration testing of platform infrastructure.
• Automatic session expiry after periods of inactivity to reduce unauthorised access risk.

No system is completely immune to breaches. In the event of an incident that affects your rights, bs96 will notify you promptly and take immediate remediation steps.

Players Under 18

bs96 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under this age. If you believe a minor has created an account, please contact our Live Chat team immediately so we can close the account and delete the associated data without delay.

Age verification is part of our standard KYC process. Any account that cannot confirm the holder is 18 or over will be suspended pending further review.

When This Policy Changes

bs96 may update this Privacy Policy from time to time to reflect changes in regulation, platform features, or data practices. When a material change is made, we will display a notice on the platform for at least 14 days before the new version takes effect.

Continuing to use bs96.cam after the effective date of an update constitutes acceptance of the revised policy. If you disagree with a change, you may close your account and request data deletion before the update takes effect.

Reach Our Privacy Team

For any privacy-related questions, data requests, or complaints, the fastest route is our 24/7 Live Chat available on every page of bs96.cam. Our support agents are trained to handle data requests and can escalate to the Privacy Team within one business day.

If you feel your concerns have not been addressed satisfactorily, you have the right to escalate to the relevant data protection authority in your jurisdiction.